Privacy Policy

Last updated: September 2026

The Practice Refined (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or purchase our website design and setup services.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Practice or business name

  • Website and business information you provide to us

  • Information you submit through contact, inquiry, or project forms

  • Billing and transaction information

  • Information you voluntarily provide when communicating with us

We only request information that is reasonably necessary for the purpose for which it is collected.

Please do not submit confidential client information, patient information, or other sensitive information about your therapy clients through our website or contact forms. The Practice Refined provides website design services and is not a healthcare provider for individuals contacting us.

2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and requests

  • Communicate with you about our services

  • Prepare and deliver website design and setup services

  • Process purchases and payments

  • Customize websites according to your instructions

  • Provide customer support

  • Maintain and improve our website and services

  • Send marketing communications where you have provided appropriate consent

  • Meet legal, accounting, and regulatory requirements

We do not sell your personal information.

3. How We Share Information

We may share personal information with service providers that help us operate our business, such as website hosting providers, payment processors, email providers, scheduling platforms, analytics providers, and other technology services.

These providers receive only the information reasonably necessary to provide their services.

We may also disclose information when required or permitted by law, or when necessary to protect our legal rights, property, or security.

4. Payments

If you purchase services from us, payment information may be processed through a third-party payment provider.

We do not need to receive or store your complete credit card number when payment is processed through a third-party payment provider. Your payment information is handled according to that provider's privacy policy and security practices.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help operate the website, understand how visitors use the site, and improve our services.

Depending on the tools we use, this may include analytics, advertising, or other third-party technologies.

You may be able to control certain cookies through your browser settings. Where required, we will obtain consent before using cookies or similar technologies for purposes that require consent.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Once you leave our website, those third parties have their own privacy policies and practices. We are not responsible for the privacy practices of external websites or services.

7. Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, loss, or modification.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

The level of protection we use will take into account the sensitivity of the information involved. Canadian privacy guidance recognizes that organizations should use safeguards appropriate to the sensitivity of personal information.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, maintain appropriate business records, and meet legal or accounting requirements.

When information is no longer required, we take reasonable steps to securely dispose of or anonymize it.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected, subject to applicable legal exceptions.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Canadian privacy principles generally provide individuals with rights relating to access and correction of their personal information.

10. Marketing Communications

If you choose to subscribe to marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

We will not make receiving marketing communications a condition of purchasing our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

The updated version will be posted on this website with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact:

The

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to admin@thepracticerefined.com.